Last Updated: 15 July 2026
This Privacy Policy sets out how Sagar Bio Tech Private Limited, operating under the brand Sagar Bio Tech Pvt Ltd ("we", "us", or "our"), collects, uses, stores, and protects your personal information when you visit sagarbiotechpvtltd.in, place an order, or interact with our services related to the online sale of agricultural seeds and related products in India.
We are committed to protecting your privacy and handling your data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.
1. About Us
| Detail | Information |
|---|---|
| Legal Name | Sagar Bio Tech Private Limited |
| Brand Name | Sagar Bio Tech Pvt Ltd |
| Website | sagarbiotechpvtltd.in |
| GSTIN | 24AAOCS8389P1Z5 |
| Constitution | Private Limited Company |
| Registered / Principal Place of Business | Plot No. 1 to 5, Sagar House, Shiv Eco Industries 2, R.S. No. 142, Old Block No. 254, At Parab, Tal. Kamrej, Surat, Gujarat – 394325, India |
| Customer Support Phone | +91 90810 98686 |
| Customer Support Email | support@sagarbiotechpvtltd.in |
We may change this Privacy Policy from time to time by updating this page. You should review this page periodically to stay informed of any changes. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
2. Information We Collect
We may collect the following categories of information when you use our website or services:
2.1 Information You Provide Directly
- Full name
- Mobile number and alternate contact number
- Email address
- Billing and shipping address (including PIN code, city, state, and landmark)
- Order details, product preferences, and purchase history
- Payment-related information (such as transaction ID and payment status; we do not store full card details on our servers)
- Bank account details (only when required for processing refunds on Cash on Delivery orders)
- Communications with our customer support team, including complaints, return requests, and feedback
- Any information you submit through forms, surveys, or promotional campaigns
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type, operating system, and device identifiers
- Pages visited, time spent on pages, and referral URLs
- Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
We may receive information from:
- Gokwik (our payment gateway partner) for processing prepaid and Cash on Delivery (COD) orders
- Selloship (our logistics partner) for order fulfilment, delivery updates, and proof of delivery
- Meta (Facebook / Instagram) and Google for advertising, analytics, and campaign performance measurement
- Publicly available sources, where permitted by law
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders, including payment processing and delivery
- Verifying your identity and delivery address, especially for first-time customers
- Communicating order confirmations, shipping updates, delivery notifications, and support responses
- Providing customer service for returns, refunds, cancellations, and complaints
- Sending promotional offers, product updates, and marketing communications (where you have consented or where permitted by law)
- Running and measuring advertising campaigns on Meta and Google platforms
- Analysing website traffic and improving our products, services, and user experience
- Preventing fraud, misuse, and unauthorized transactions
- Complying with legal, tax, and regulatory obligations (including GST and e-commerce compliance)
- Internal record keeping and business operations
4. Legal Basis for Processing
We process your personal data based on one or more of the following:
- Your consent (for marketing communications and non-essential cookies)
- Performance of a contract (to process and deliver your order)
- Compliance with legal obligations
- Legitimate business interests (such as fraud prevention, service improvement, and analytics), provided such interests do not override your rights
5. Sharing of Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers only to the extent necessary to operate our business, including:
| Service Provider | Purpose |
|---|---|
| Gokwik | Payment processing for prepaid and COD orders |
| Selloship | Courier, shipping, tracking, and delivery services |
| Meta (Facebook / Instagram) | Advertising, remarketing, and campaign analytics |
| Advertising (Google Ads), analytics (Google Analytics), and conversion tracking | |
| IT / hosting providers | Website hosting, data storage, and technical infrastructure |
| Government / regulatory authorities | When required by applicable law, court order, or legal process |
All third-party partners are expected to handle your data securely and only for the purposes for which it was shared.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, access controls, and contractual safeguards with our service providers.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials and OTPs confidential.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and session information
- Enable core website functionality (such as cart and checkout)
- Analyse traffic and user behaviour
- Measure the effectiveness of our Meta and Google advertising campaigns
- Deliver relevant advertisements through remarketing pixels
Types of Cookies We May Use
- Essential cookies: Required for website and checkout functionality
- Analytics cookies: Help us understand how visitors use our website
- Marketing cookies: Used by Meta and Google to show relevant ads and measure ad performance
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website, including checkout.
For more information on how Meta and Google use data, please refer to:
8. Marketing Communications
With your consent or as permitted by law, we may contact you via SMS, WhatsApp, email, or phone regarding:
- Order and delivery updates
- New product launches and seasonal seed offers
- Promotional campaigns run through Meta and Google
You may opt out of promotional communications at any time by:
- Clicking the unsubscribe link in our emails (where available)
- Replying "STOP" to promotional SMS/WhatsApp messages (where applicable)
- Writing to us at support@sagarbiotechpvtltd.in
Please note that even if you opt out of marketing messages, we may still send transactional communications related to your orders.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
Order and transaction records may be retained for the period required under applicable Indian tax and commercial laws.
10. Your Rights
Subject to applicable Indian data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for marketing communications
- Request deletion of your personal data, where legally permissible
- Nominate another person to exercise your rights in the event of death or incapacity (as per DPDPA requirements)
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at support@sagarbiotechpvtltd.in with your name, registered mobile number, and order details (if applicable). We may request identity verification before processing your request.
11. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. If you are under 18, you may use our website only with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
12. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Grievance Redressal
In accordance with applicable law, you may contact our Grievance Officer for any privacy-related concerns:
Grievance Officer
Sagar Bio Tech Pvt Ltd (Sagar Bio Tech Private Limited)
Plot No. 1 to 5, Sagar House, Shiv Eco Industries 2, R.S. No. 142, Old Block No. 254, At Parab, Tal. Kamrej, Surat, Gujarat – 394325, India
Website: sagarbiotechpvtltd.in
Email: support@sagarbiotechpvtltd.in
Phone: +91 90810 98686
We will acknowledge your complaint within the timelines prescribed under applicable law and work to resolve it promptly.
14. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Sagar Bio Tech Pvt Ltd (Sagar Bio Tech Private Limited)
Plot No. 1 to 5, Sagar House, Shiv Eco Industries 2, R.S. No. 142, Old Block No. 254, At Parab, Tal. Kamrej, Surat, Gujarat – 394325, India
Website: sagarbiotechpvtltd.in
Phone: +91 90810 98686
Email: support@sagarbiotechpvtltd.in