Last Updated: 15 July 2026
This Shipping Policy explains how Sagar Bio Tech Private Limited, operating under the brand Sagar Bio Tech Pvt Ltd, processes, dispatches, and delivers orders placed on sagarbiotechpvtltd.in for agricultural seeds and related products across India.
1. Company Details
| Detail | Information |
|---|---|
| Legal Name | Sagar Bio Tech Private Limited |
| Brand Name | Sagar Bio Tech Pvt Ltd |
| Website | sagarbiotechpvtltd.in |
| GSTIN | 24AAOCS8389P1Z5 |
| Dispatch Address | Plot No. 1 to 5, Sagar House, Shiv Eco Industries 2, R.S. No. 142, Old Block No. 254, At Parab, Tal. Kamrej, Surat, Gujarat – 394325, India |
| Customer Support | +91 90810 98686 | support@sagarbiotechpvtltd.in |
2. Shipping Rate
Current shipping rate: FREE on all orders across India.
Update this section whenever shipping charges change.
3. Shipping Coverage
We ship orders to serviceable PIN codes across India. Delivery availability depends on the serviceability of your location through our logistics partner.
If your PIN code is not serviceable at the time of order placement, our customer support team will contact you to request an alternate delivery address or process a cancellation/refund as applicable.
4. Courier Partner
All orders are shipped through our authorized logistics partner:
Selloship
Once your order is dispatched, you will receive tracking details via SMS, email, or WhatsApp (where contact information has been provided).
5. Order Processing and Dispatch Time
| Order Type | Processing / Dispatch Time |
|---|---|
| Standard orders | Orders are typically processed within 1–3 working days after order confirmation |
| Bulk / large quantity orders | May take 48–72 hours for dispatch |
| Prepaid orders | Processed after successful payment confirmation via Gokwik |
| COD orders | Processed after order verification; first-time customers may receive a confirmation call |
Working days exclude Sundays and public holidays.
Estimated delivery time: 6 to 12 working days from the date of dispatch, depending on your location, courier network, and local conditions.
Delivery timelines displayed on the product page, cart, or checkout are estimates only and not guaranteed.
6. New Customer Order Verification
For first-time customers or high-value orders, our customer support executive may contact you to:
- Confirm your order details
- Verify your delivery address and PIN code
- Confirm your contact number for successful delivery
If we are unable to reach you after reasonable attempts, your order may be held or cancelled at our discretion.
7. Order Tracking
Once your order is shipped, you can track its status using:
- The tracking link shared via SMS, email, or WhatsApp
- The "Track Order" feature on our website (if available)
- By contacting our customer support with your order ID
8. Delivery Process
8.1 Standard Delivery
Our courier partner will attempt delivery to the address provided at checkout. Please ensure that:
- Your complete address includes house/flat number, street, landmark, city, state, and correct PIN code
- A reachable mobile number is provided
- Someone is available to receive the package during delivery hours
8.2 Cash on Delivery (COD)
For COD orders, please keep the exact or approximate order amount ready at the time of delivery. The courier will collect payment before handing over the package.
8.3 Out of Delivery Area (ODA) Locations
If your address falls under an ODA (remote or limited-service) location as defined by our courier partner:
- You may be required to self-collect the parcel from the nearest courier branch/office
- Our customer support team will share the courier office address and contact details
- We will assist you throughout the collection process
9. Damaged or Tampered Packages
If you believe the product is not in good condition, or if the packaging is tampered with or damaged at the time of delivery:
- Refuse to accept the delivery
- Inform the delivery executive and note the reason for refusal
- Take clear photographs of the outer packaging and shipping label
- Contact us immediately at support@sagarbiotechpvtltd.in or +91 90810 98686 with:
- Your order ID
- Description of the issue
- Photographs of the damaged/tampered package
We will make our best efforts to arrange a replacement or resolution at the earliest, subject to our Return & Exchange Policy.
Do not accept damaged or tampered shipments — claims for in-transit damage may not be accepted once delivery is completed and signed for in good condition.
10. Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect or incomplete address
- Customer unavailability
- Refusal to accept (other than valid damage/tamper claims)
- Non-payment on COD orders
The courier may return the package to us. Additional re-shipping charges may apply for re-delivery at your request. For prepaid orders returned due to failed delivery, our Cancellation & Refund Policy will apply.
11. Factors Affecting Delivery Time
Actual delivery time may vary due to:
- Product availability and dispatch volume
- Weather conditions, natural calamities, or regional disruptions
- Courier partner operational delays
- Festive seasons and high-demand periods
- Remote or hard-to-reach locations
- Government restrictions or local regulations
12. Delivery Disclaimer
We make every effort to ensure your order reaches you within the estimated timeframe. However:
- Delivery timelines are estimates and not guaranteed
- We are not responsible for delays caused by the courier partner, incorrect address details provided by you, or events beyond our reasonable control
- We are not liable for any direct or indirect loss (including crop planning losses) arising from delayed or undelivered shipments, except as required under applicable consumer protection law
13. Incorrect Address
You are responsible for providing accurate delivery details at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If a package is returned due to an address error, re-shipping charges may apply.
Please contact us immediately at support@sagarbiotechpvtltd.in if you need to update your delivery address before dispatch.
14. Contact Us
For shipping-related queries, tracking assistance, or delivery issues:
Sagar Bio Tech Pvt Ltd (Sagar Bio Tech Private Limited)
Plot No. 1 to 5, Sagar House, Shiv Eco Industries 2, R.S. No. 142, Old Block No. 254, At Parab, Tal. Kamrej, Surat, Gujarat – 394325, India
Website: sagarbiotechpvtltd.in
Phone: +91 90810 98686
Email: support@sagarbiotechpvtltd.in
Quick Summary
| Item | Details |
|---|---|
| Shipping Rate | See Section 2 |
| Courier Partner | Selloship |
| Dispatch Time | 1–3 working days (standard); 48–72 hours (bulk orders) |
| Estimated Delivery | 6–12 working days from dispatch |
| Payment Methods | Prepaid (via Gokwik) and Cash on Delivery (COD) |
| ODA Locations | Self-collection from courier office may be required |
| Damaged Packages | Refuse delivery and contact support within 48 hours |
| Support | +91 90810 98686 | support@sagarbiotechpvtltd.in |