Last Updated: 15 July 2026
This Cancellation & Refund Policy explains how Sagar Bio Tech Private Limited, operating under the brand Sagar Bio Tech Pvt Ltd, handles order cancellations and refunds for purchases made on sagarbiotechpvtltd.in.
Please read this policy in conjunction with our Terms & Conditions, Shipping Policy, and Return & Exchange Policy.
1. Company Details
| Detail | Information |
|---|---|
| Legal Name | Sagar Bio Tech Private Limited |
| Brand Name | Sagar Bio Tech Pvt Ltd |
| Website | sagarbiotechpvtltd.in |
| GSTIN | 24AAOCS8389P1Z5 |
| Registered Address | Plot No. 1 to 5, Sagar House, Shiv Eco Industries 2, R.S. No. 142, Old Block No. 254, At Parab, Tal. Kamrej, Surat, Gujarat – 394325, India |
| Customer Support | +91 90810 98686 | support@sagarbiotechpvtltd.in |
2. Cancellation Policy
2.1 How to Cancel an Order
If you wish to cancel your order, you must contact our Customer Care team:
- Phone: +91 90810 98686
- Email: support@sagarbiotechpvtltd.in
Please provide your order ID and registered mobile number. A cancellation request is valid only after it has been confirmed by our team.
2.2 Cancellation Before Dispatch
- Cancellation requests will be accepted only if the order has not been dispatched
- Once the order is shipped, it cannot be cancelled
- For prepaid orders cancelled before dispatch, a refund will be processed as per Section 3 below
2.3 Cancellation After Dispatch
- Orders that have already been shipped cannot be cancelled
- If you no longer want the product, you may refuse delivery (subject to valid reasons) or follow our Return & Exchange Policy after receiving the order
- Applicable charges for shipped orders are detailed in Section 3
2.4 Cancellation by Us
We reserve the right to cancel an order at our sole discretion in cases including:
- Product out of stock or discontinued
- Pricing or technical errors on the website
- Non-serviceable delivery PIN code
- Failed payment verification
- Suspected fraudulent or abusive orders
- Inability to contact the customer for order verification
If we cancel your order, a full refund will be initiated for prepaid orders. No cancellation fee will apply in such cases.
2.5 COD Order Cancellation
For Cash on Delivery (COD) orders cancelled before dispatch, no payment has been collected and no refund is applicable. Repeated COD order cancellations may result in restrictions on COD eligibility for your account.
3. Refund Policy
3.1 Refund for Cancelled Orders (Prepaid)
Before Shipping
| Item | Details |
|---|---|
| Eligibility | Order cancelled before dispatch |
| Deduction | 3% payment gateway charge (Gokwik processing fee) |
| Refund Amount | 97% of the order value |
| Processing Time | Within 7 working days of cancellation confirmation |
| Refund Method | Original payment method (UPI / Card / Net Banking) |
After Shipping (Order in Transit)
If you request cancellation after the order has been shipped:
| Item | Details |
|---|---|
| Deduction | 3% payment gateway charge + forward and return courier charges |
| Refund Amount | Order value minus all applicable charges |
| Processing Time | Within 7 working days after the return shipment is received and verified |
| Condition | Subject to successful return of the package to our facility |
3.2 Refund for Returned Orders
Refunds for returned products are governed by our Return & Exchange Policy. Summary:
For Damaged, Wrong, or Defective Products
- Refund initiated only after the returned product is received and inspected at our facility
- You will receive notification of approval or rejection via email or SMS
- Approved refunds are credited within 7–10 working days
For Customer-Initiated Returns (Where Permitted)
- Forward and return courier charges will be deducted from the refund amount
- Product must be in original, unopened, and resalable condition
3.3 Refund Methods
| Original Payment Method | Refund Method | Expected Timeline |
|---|---|---|
| Credit Card / Debit Card | Same card account | 5–10 business days (bank dependent) |
| UPI / Net Banking | Same bank account / UPI ID | 3–7 business days |
| Prepaid via Gokwik | Original payment source | 3–7 business days |
| Cash on Delivery (COD) | Bank account (NEFT/IMPS) | 7–10 business days after bank details verification |
For COD refunds, you will need to provide the following bank details:
- Account holder name (must match order name)
- Bank account number
- IFSC code
- Bank name and branch
4. Charges Breakdown
| Order Status | Charges Applied | Refund Amount |
|---|---|---|
| Cancelled before dispatch (Prepaid) | 3% payment gateway charge | 97% of order value |
| Cancelled after dispatch (In transit) | 3% payment gateway + forward & return courier charges | Order value minus all charges |
| Returned – damaged/wrong/defective | No deduction (if claim approved) | Full order value or product value |
| Returned – customer preference | Forward + return courier charges | Order value minus courier charges |
| Cancelled by us | No deduction | 100% refund (prepaid orders) |
5. Refund Processing Timeline
- Cancellation refunds (prepaid, before dispatch): within 7 working days
- Return refunds (after inspection): within 7–10 working days
- COD refunds: within 7–10 working days after bank details are submitted and verified
Working days exclude Sundays and public holidays. Actual credit to your account may take additional time depending on your bank or payment provider.
6. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check your bank account or payment app again
- Contact your bank or card issuer — processing delays are common
- Verify that the bank details provided (for COD refunds) are correct
- If you have completed the above steps and still have not received your refund, contact us at support@sagarbiotechpvtltd.in with your order ID and refund reference number (if available)
7. Partial Refunds
A partial refund may be issued in cases where:
- Only part of a multi-item order is eligible for return
- The returned product shows signs of use or missing components
- Courier or payment gateway charges apply to a shipped/cancelled order
- A promotional discount was applied and only specific items are returned
8. Non-Refundable Situations
Refunds will not be provided for:
- Seed products where germination failure is claimed after sowing
- Products damaged due to misuse or improper storage after delivery
- Return requests made after the 48-hour reporting window
- Returns without required unboxing video proof
- Orders cancelled by the customer after dispatch without returning the product
9. Payment Gateway
All prepaid payments are processed securely through Gokwik payment gateway. Refunds for prepaid orders are initiated through the same payment channel. We are not responsible for delays caused by banks, payment networks, or Gokwik processing timelines beyond our control.
10. What You Can and Cannot Do
You Can
- Cancel orders before dispatch by contacting customer care
- Request a refund for prepaid cancellations (subject to 3% gateway charge)
- Receive refund confirmation from our team
- Track refund status by contacting support@sagarbiotechpvtltd.in
You Cannot
- Cancel orders after dispatch without following the return process
- Avoid the 3% payment gateway charge on prepaid cancellations
- Avoid courier charges for orders already shipped
- Cancel without confirmation from our customer care team
- Claim refunds for seed germination failure after sowing
11. Policy Changes
We reserve the right to amend, modify, or update this Cancellation & Refund Policy at any time without prior notice. The updated policy will be posted on our website with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For cancellation requests, refund status, or related queries:
Sagar Bio Tech Pvt Ltd (Sagar Bio Tech Private Limited)
Plot No. 1 to 5, Sagar House, Shiv Eco Industries 2, R.S. No. 142, Old Block No. 254, At Parab, Tal. Kamrej, Surat, Gujarat – 394325, India
Website: sagarbiotechpvtltd.in
Phone: +91 90810 98686
Email: support@sagarbiotechpvtltd.in
Quick Summary
| Item | Details |
|---|---|
| Cancel before dispatch | Contact support; 3% gateway fee on prepaid refunds |
| Cancel after dispatch | Not allowed; return policy applies |
| Refund timeline | 7–10 working days |
| Payment gateway | Gokwik |
| COD refunds | Via bank transfer after details verification |
| Support | +91 90810 98686 | support@sagarbiotechpvtltd.in |